Symptom

Why is the Create Invoice option greyed out? Why can't I create an invoice?

Environment

SAP Business Network

Resolution

Hover your cursor over the Create Invoice button to see more information. There are a couple of reasons you are not able to create an invoice from your purchase order (PO):

• Your customer might not accept electronic invoices on the SAP Business Network. View your customer's invoicing rules to see if this is the case. If so please Contact your customer for next steps.
• Your customer might require you to create an order confirmation, ship notice, or an approved service entry sheet before invoicing. View your customer's invoicing rules.
• A receipt may be required in order to create an invoice. Contact your customer to have them submit a receipt if needed.
• The trading relationship is suspended or rejected. Check the trading relationship status.
• The cXML line in the PO <Extrinsic name="Ariba.invoicingAllowed">No</Extrinsic> prevents invoice creation. View your PO's cXML information to see if this line is the cause.

See Also

The transaction rules which your buyer may need to make changes to allow you to create invoices:

Allow suppliers to send invoices to this account.
Require suppliers to create an order confirmation for the PO before creating an invoice.
Require suppliers to create a ship notice for the PO before creating an invoice.
Require suppliers to create approved service entry sheet before creating an invoice.

Keywords

create invoice button missing, greyed out, grayed out,can't create invoice,cant create invoice,cannot create invoice

Personas

Admin, Buyer, Supplier

Components

BNS-ARI-PUR-PO-ORC, SBN-AN-TX-INV, SBN-AN-TX-POA

Purchasing > Purchase Orders > Order Confirmation, SAP Business Network for Procurement & Supply Chain > Transaction Documents > Transaction (Invoicing), SAP Business Network for Procurement & Supply Chain > Transaction Documents > Transaction (Purchase Orders, Ship Notices & Goods Receipts)