When can I expect my open support case to be resolved?

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FAQ KB0196305

Symptom

I submitted a case to SAP Fieldglass Support and would like to understand when it will be resolved

Resolution

Resolution will depend on how quickly:

Throughout this process, the case owner will keep you apprised of the progress until a resolution is provided

See Also

KB0142378 - How do I escalate a case?

Applies To

Fieldglass > Support Best Practices > Support Best Practices - Information