---
article_id: KB0196305
article_type: FAQ
component_ids:
  - BNS-FG-SBP-FYI
component_descriptions:
  - Fieldglass > Support Best Practices > Support Best Practices - Information
products:
  - SAP Fieldglass Vendor Management System
personas:
  - Admin
  - Buyer
  - Program Management Office
  - Supplier
  - Worker
language: en
created: 2024-11-15
updated: 2026-07-15
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0196305
connect_url: https://support.ariba.com/item/view/KB0196305?min=1
sap_for_me_url: https://me.sap.com/notes/KB0196305
---

# When can I expect my open support case to be resolved?

## Symptom

I submitted a case to SAP Fieldglass Support and would like to understand when it will be resolved

## Resolution

Resolution will depend on how quickly:

1. A root cause is found
2. A solution is created
3. The solution can be implemented

Throughout this process, the case owner will keep you apprised of the progress until a resolution is provided

## See Also

[KB0142378 - How do I escalate a case?](https://support.fieldglass.com/Help_Center/Fieldglass/item/KB0142378)

## Keywords

case resolution, support resolution, ticket resolution, Fieldglass Support