I need to escalate a case with SAP Support

During extenuating situations when an existing case needs additional attention (i.e. the urgency or business impact has changed), you can contact your local Support Customer Interaction Center to:

• Get additional information (e.g. about the status of the case)
• Speed up the case
• Change the priority of an case
• Escalate the case

Please ensure you provide a detailed summary of the business impact of the issue including, but not limited to, upcoming timelines, and specifically how the issue is affecting daily tasks.

SAP Note 1281633 - Speed Up Processing of a Case outlines additional information required for evaluation of the issue

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