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Who should I contact for my SAP Ariba billing issue?
In order to have a better experience with billing issues, we would like to recommend the following communication channels for each inquiry:
- Dispute Tool
In case you have a valid dispute, please create a dispute using the dispute tool.
Please review the valid dispute reasons since other reasons will be rejected.
- Customer Support
For the following reasons you need to contact customer support:
- Suspended accounts
- Downgrades on accounts which apply
- Valid Disputes
- Portal – Shared Mailbox
For the following reasons, you can review our portal Ariba Network Portal for Suppliers or you can reach the shared mailbox of our billing team and indicate your ANID or customer number in the subject.
North America customers - Ariba-na_mh@sap.com
Europe, Middle East, and Africa - Ariba-emea_mh@sap.com
Asia Pacific and Japan - Ariba-apj_mh@sap.com
- Information of fees
- Payment methods
- Education to use the network
- Delayed invoices
- Ariba’s information
- Documents request (W9; VENDOR FORMS; BANK INFORMATION; TOU)
- Refund requests
If a case is created, it will be sent to the billing team and you will be contacted by a representative.
SAP Business Network