The Help Center is a supplier's hub for FAQs, tutorials, official product documentation, and more. Suppliers can open the Help Center by clicking the icon in the upper-right corner of their SAP Business Network account. Here, they can browse, search, see recommended topics, view your Supplier Information Portal, and get support.

Within the Help Center, suppliers have access to over 40 Guided Assistance flows with solutions to common issues and how-to questions. Based on search words, a series of questions are presented to guide a supplier to their answer or connect them with SAP Support.

Features in Focus webinars are another great tool for both you and your suppliers to learn more about SAP Ariba products. Click here to access our webinar hub, view on-demand tutorials, and register for live webinars.

End User support is available in 24 languages. English is available 24 hours a day and all other 23 languages during local business hours. Based on issue and account type, suppliers can access our support specialists via our available channels which include phone, chat and email. For phone support, enterprise account users can submit a call request to receive a call back from the next available specialist. This allows suppliers to provide SAP Support with details prior to the call for expedited help with no wait times.