Why are my suppliers contacting me instead of SAP Ariba Customer Support?

SAP Ariba Customer Support can help your suppliers navigate their account, but can't always answer questions specific to your business needs/processes. Your suppliers will need to contact you directly with questions about:

• Invoice rejections
• Invoice payments
• Missing purchase orders or PO details
• Sourcing event content
• Supplier Profile Questionnaire content

For suppliers transacting purchase orders & invoices with you, they use the Companywide Contact Information listed under Supplier Enablement > Contacts within your buyer account.

Suppliers who are participating in an event (auction, bid, RFP, ect) will reach out to event owners via event messages.

Catalog Management
Invoicing
Purchasing
Purchasing > Services Procurement
SAP Business Network for Procurement & Supply Chain
SAP Business Network for Procurement & Supply Chain > SAP Ariba Supply Chain Collaboration
Spend Visibility
Spot Buy
Strategic Contracts
Strategic Sourcing
Supplier Information & Performance Management
Supplier Lifecycle & Performance