• Below error message could be seen for invoices in the Cloud Integration Gateway (CIG) transaction tracker:
  • The Supplier: AN01000XX-T and the Buyer: AN010000XX-T associated Connection is not configured or saved. Suggested Action : Configure Connection information at CIG-Portal -> Project -> Basic Information -> Connections or CIG Portal -> My Configurations -> Connections. For instructions refer to CIG Portal -> Resources -> Implementation Guides -> User Guide -> How to configure Ariba Network connection.For further assistance, please contact CIG Support with Error Code : CIG-PLT-00641

• Invoices were failing to reach the buyer's ERP through CIG

The system id is passed in the invoice which was not used in the connection.

• Replace the system id with a valid system id through custom routing
• If there is a custom routing created to perform it, double-check if it's activated in CIG

To set the Custom Routing, follow the steps in CIG installation guide - Managing custom routing for document transactions

SAP Integration Suite Managed Gateway > Managed Gateway for Business Network