Administration

Administration Guide

Administration Training Clip (MP4)

Functionality

General Functionality Guide

General Functionality Training Clip (MP4)

Standard Account

Standard Account Self Help Portal

Standard Account Information Pack

Standard Account Generic Guide

New Supplier Portal and Workbench

Short "'How-To" Videos

Supplier Portal and Workbench Guide

General Use Videos

Supplier Login and SAP Business Network Home Page Tutorial Video

SAP Business Network Account Company Settings Walkthrough

SAP Business Network Account Supplier Help Center Tutorial Video

SAP Business Network Fees

Invoice Error Message Troubleshooting

Training Guides

SAP Business Network Supplier Training Webpage is interactive training to provide users with information about using the SAP Business Network.

SAP Business Network Supplier Training

Introduction Clips

Introduction to the SAP Business Network Clip (MP4)

A Day in the life of a Supplier (MP4)

A Day in the Life of Accounts Payable (MP4)

General Use Guides

Quick Start Guide

Quick Reference Guide (Single Page)

Quote Automation Guide

ON24 Session Recordings

Supplier Functional Training Recording

Accessing Support

• To access the Help Centre and Customer Support Select Help Centre from either the Supplier Login Screen or from the Dashboard/Homepage from within the SAP Business Network.
• Email all business related queries to: suppliers@energyaustralia.com.au

Types of Support Available

• Search for Generic Online Help
• Guided Help
• Online Chat
• Live Webcasts