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Welcome to the Metro Trains Melbourne's
Supplier Information Portal

This portal provides information for all suppliers conducting business with Metro Trains Melbourne (Metro). For your organisation, this means that the traditional way of transacting with us is changing fundamentally.
On this site, you will find information regarding the transformation as well as a number of tools to help answer any of the questions you may have.

Click on the link to access the information that you are looking for.

Introduction to the SAP Business Network

A Day in the life of a Supplier (MP4)

New Supplier Portal and workbench

Administration Guide and General Functionality Guide


Standard Account Information

Standard Account Training Page

Playlist of key Standard Account information videos

View Standard Account training resources


Training Guides

SAP Business Network Supplier Training Guide

Metro specific Add-on Guide

Guides to help suppliers transact via the SAP Business Network.


Metro Specific Guides

Purchase Order Guide

Invoice Guide

Service Order Guide

Contracts Guide


Catalog and Integration

Metro specific CIF/Static Catalog resources

Metro specific PunchOut Catalog resources

Video: What is cXML business integration?


Training Videos

Metro Training Session Recording

Metro Specific Summit Recording

SAP Business Network Supplier "Launchpad" Series

Video resources to help suppliers transact via the SAP Business Network.

Accessing Support

  • To access the Help Centre and Customer Support - Click on the Question mark icon (?) from either the Supplier Login Screen or from the Dashboard/Homepage from within the SAP Business Network to launch the web assistant.
    For more details & video instructions click on "Guided Help" link below.
  • Email all business related queries to:

Types of Support Available

  • Guided Help
  • Search for Generic Online Help
  • Online Chat
  • Live Webcasts
Support Centre Options are based on your account type


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