Welcome to SATS Supplier Information Portal

• Please be informed that Singapore's Goods and Services Tax (“GST”) rate will be increased from 8% to 9% with effect from 1 January 2024. Our SAP Business Network has been updated to include the GST rate of 9%. During your transactions with SATS, please take note to select the correct tax rate.
• If you require immediate assistance for technical issues or to report a technical error please contact Ariba customer interaction center respective to your location. Please look up the respective hotline number in your country in this link:
  560499 Customer Interaction Center: Hotline Email Chat SAP ONE Support Launchpad
• For Singapore suppliers, Ariba Hotline is +6567231024
  (Note: waiting time is subjected to actual volume of incoming call and availability of Ariba Specialists)

We will be covering below topics as part of the Supplier Refresher Training - Part 1

Registration / Sourcing Participation
•    How to register for SATS/ send an update to the registration questionnaire
•    How to fill up the bank questionnaire
•    How to participate in the SATS RFP events
•    Using the normal method
•    Using the Excel method

Regards
SATS Ariba Team

Microsoft Teams Need help?

Join the meeting now - Supplier Refresher Training - Part 1

Meeting ID: 485 229 476 700 4

Passcode: 26NP27bg

We will be covering below topics as part of the Supplier Refresher Training - Part 2

SAP Business Network - Commerce Automation
•    Legal profile creation
•    Processes related to POs
•    How to check GRs
•    SES Creation
•    Invoice Creation

Regards
SATS Ariba Team

Microsoft Teams Need help?

Join the meeting now - Supplier Refresher Training - Part 2

Meeting ID: 420 542 171 822 6

Passcode: XJ359Uq7

General Information & Updates

Buyer introduction to the new way of conducting business over the SAP Business Network.

Ariba Project Notification letter

SATS Supplier Code of Conduct

Ethic & Compliance Training Video

Conditions for the provision of Goods & Services (with Security Deposit)

Conditions for the provision of Goods & Services (without Security Deposit)

Terms & Conditions of Agreement – for the supply and delivery of Foodstuff or Amenities Item(s)

Supplier Information Session

SATS Standard Account Summit Video

SATS Standard Account Summit Deck

Functional Training Session

SATS Enterprise Training Video

SATS Standard Training Video

SATS Non-PO Training Video 

Ariba Network General Resources

General resources for suppliers transacting using the SAP Business Network.

Ariba Network Introductory Video

Subscriptions and Pricing for Enterprise Account

General Resources

Access to Standard Account Support.

Standard Account Welcome Page

Self-Help Portal

Supplier Info Pack

Support Methods for Getting Your Specific Questions Answered: 

Business questions? / My account is not working properly and I have a technical issue:

SATS Support Page

SATS Frequently Asked Question (FAQ)

This portal provide Frequently Asked Question (FAQ) for SATS Suppliers. It contains useful information for all suppliers to transact with steps by steps and how to manage their account.

Access SATS FAQ Portal

Important FAQ

• How do I identify my existing purchase order that migrated to SAP Business Network?
  
  
• How to update GST in your account?
  
  
• Do I need to pay to use this service?
  
  
• I don't have account. How to register to transact with SATS?

Training Guides & Videos

Guides to help suppliers transact via the SAP Business Network

• Ariba Network User Guide
• How to complete
  Registration/Certificates/Bank
  Details/Qualification 
• Instruction to maintain Critical Fields on Bank Questionnaire Form
• Frequently Asked Questions
• Event Participation for RFP Guide
• Setting up users in SAP Business Network 
• Guide to Ariba Connect, Help Center and How to create a case for support
• Downgrade from Enterprise account to Standard account (video guide)
• Common Ariba Network Invoice error and resolution 
• What are some common issues when registering an account?