Welcome to SATS Supplier Information Portal

Welcome to the Supplier Information Portal that provides information for all suppliers conducting business with SATS. For your organization, this means the traditional way of transacting with us is changing fundamentally. On this site you will find information regarding the transformation, as well as, a number of tools to help answer any of the questions you may have.

Note to SATS' Suppliers: 

• Please be informed that Singapore's Goods and Services Tax (“GST”) rate will be increased from 8% to 9% with effect from 1 January 2024. Our SAP Business Network has been updated to include the GST rate of 9%. During your transactions with SATS, please take note to select the correct tax rate.
• If you require immediate assistance for technical issues or to report a technical error please contact Ariba customer interaction center respective to your location. Please look up the respective hotline number in your country in this link:
  560499 Customer Interaction Center: Hotline Email Chat SAP ONE Support Launchpad
• For Singapore suppliers, Ariba Hotline is +6567231024
  (Note: waiting time is subjected to actual volume of incoming call and availability of Ariba Specialists)

What information are you looking for?

General Information & Updates Buyer introduction to the new way of conducting business over the SAP Business Network. Ariba Project Notification letter SATS Supplier Code of Conduct Ethic & Compliance Training Video Conditions for the provision of Goods & Services (with Security Deposit) Conditions for the provision of Goods & Services (without Security Deposit) Terms & Conditions of Agreement – for the supply and delivery of Foodstuff or Amenities Item(s)

Supplier Information Session SATS Standard Account Summit Video SATS Standard Account Summit Deck Functional Training Session SATS Enterprise Training Video SATS Standard Training Video SATS Non-PO Training Video

Ariba Network General Resources General resources for suppliers transacting using the SAP Business Network. Ariba Network Introductory Video Subscriptions and Pricing for Enterprise Account General Resources Access to Standard Account Support. Standard Account Welcome Page Self-Help Portal Supplier Info Pack

 

Support Methods for Getting Your Specific Questions Answered:  Business questions? / My account is not working properly and I have a technical issue: SATS Support Page

SATS Frequently Asked Question (FAQ) This portal provide Frequently Asked Question (FAQ) for SATS Suppliers. It contains useful information for all suppliers to transact with steps by steps and how to manage their account. Access SATS FAQ Portal Important FAQ How do I identify my existing purchase order that migrated to SAP Business Network? How to update GST in your account? Do I need to pay to use this service? I don't have account. How to register to transact with SATS?

Training Guides & Videos Guides to help suppliers transact via the SAP Business Network Ariba Network User Guide How to complete Registration/Certificates/Bank Details/Qualification  Instruction to maintain Critical Fields on Bank Questionnaire Form Frequently Asked Questions Event Participation for RFP Guide Setting up users in SAP Business Network  Guide to Ariba Connect, Help Center and How to create a case for support Downgrade from Enterprise account to Standard account (video guide) Common Ariba Network Invoice error and resolution  What are some common issues when registering an account?