SATS Ltd. Supplier Information Portal

Welcome to SATS Supplier Information Portal

Welcome to the Supplier Information Portal that provides information for all suppliers conducting business with SATS. For your organization, this means the traditional way of transacting with us is changing fundamentally. On this site you will find information regarding the transformation, as well as, a number of tools to help answer any of the questions you may have.

Important Note to SATS' Suppliers	Supplier Refresher Training - Part 1 (Registration/Sourcing Participation) Tuesday, September 30th, 2025 - 02:00 PM SGT	Supplier Refresher Training - Part 2 (SAP Business Network - Commerce Automation) Thursday, October 16th, 2025 - 02:00 PM SGT
Please be informed that Singapore's Goods and Services Tax (“GST”) rate will be increased from 8% to 9% with effect from 1 January 2024. Our SAP Business Network has been updated to include the GST rate of 9%. During your transactions with SATS, please take note to select the correct tax rate. If you require immediate assistance for technical issues or to report a technical error please contact Ariba customer interaction center respective to your location. Please look up the respective hotline number in your country in this link: 560499 Customer Interaction Center: Hotline Email Chat SAP ONE Support Launchpad For Singapore suppliers, Ariba Hotline is +6567231024 (Note: waiting time is subjected to actual volume of incoming call and availability of Ariba Specialists)	We will be covering below topics as part of the Supplier Refresher Training - Part 1 Registration / Sourcing Participation • How to register for SATS/ send an update to the registration questionnaire • How to fill up the bank questionnaire • How to participate in the SATS RFP events • Using the normal method • Using the Excel method • How to retrieve old ANID in case of Admin user access is not available Regards SATS Ariba Team Microsoft Teams Need help? Join the meeting now - Supplier Refresher Training - Part 1 Meeting ID: 444 722 474 104 7 Passcode: N6za9AF3	We will be covering below topics as part of the Supplier Refresher Training - Part 2 SAP Business Network - Commerce Automation • Legal profile creation • Processes related to POs • How to check GRs • SES Creation • Invoice Creation Regards SATS Ariba Team Microsoft Teams Need help? Join the meeting now - Supplier Refresher Training - Part 2 Meeting ID: 438 737 132 119 0 Passcode: yf7i2w5W

Important Note to SATS' Suppliers

Supplier Refresher Training - Part 1 (Registration/Sourcing Participation)

Tuesday, September 30th, 2025 - 02:00 PM SGT

Supplier Refresher Training - Part 2 (SAP Business Network - Commerce Automation)

Thursday, October 16th, 2025 - 02:00 PM SGT

Please be informed that Singapore's Goods and Services Tax (“GST”) rate will be increased from 8% to 9% with effect from 1 January 2024. Our SAP Business Network has been updated to include the GST rate of 9%. During your transactions with SATS, please take note to select the correct tax rate.
If you require immediate assistance for technical issues or to report a technical error please contact Ariba customer interaction center respective to your location. Please look up the respective hotline number in your country in this link:
560499 Customer Interaction Center: Hotline Email Chat SAP ONE Support Launchpad
For Singapore suppliers, Ariba Hotline is +6567231024
(Note: waiting time is subjected to actual volume of incoming call and availability of Ariba Specialists)

We will be covering below topics as part of the Supplier Refresher Training - Part 1

Registration / Sourcing Participation

• How to register for SATS/ send an update to the registration questionnaire
• How to fill up the bank questionnaire
• How to participate in the SATS RFP events
• Using the normal method
• Using the Excel method
• How to retrieve old ANID in case of Admin user access is not available

Regards
SATS Ariba Team

Microsoft Teams Need help?

Join the meeting now - Supplier Refresher Training - Part 1

Meeting ID: 444 722 474 104 7
Passcode: N6za9AF3

We will be covering below topics as part of the Supplier Refresher Training - Part 2

SAP Business Network - Commerce Automation
• Legal profile creation
• Processes related to POs
• How to check GRs
• SES Creation
• Invoice Creation

Regards
SATS Ariba Team

Microsoft Teams Need help?

Join the meeting now - Supplier Refresher Training - Part 2

Meeting ID: 438 737 132 119 0
Passcode: yf7i2w5W

What information are you looking for?

General Information & Updates

Buyer introduction to the new way of conducting business over the SAP Business Network.

Ariba Project Notification letter

SATS Supplier Code of Conduct

Ethic & Compliance Training Video

Conditions for the provision of Goods & Services (with Security Deposit)

Conditions for the provision of Goods & Services (without Security Deposit)

Terms & Conditions of Agreement – for the supply and delivery of Foodstuff or Amenities Item(s)

Supplier Information Session

SATS Standard Account Summit Video

SATS Standard Account Summit Deck

Functional Training Session

SATS Enterprise Training Video

SATS Standard Training Video

SATS Non-PO Training Video

Ariba Network General Resources

General resources for suppliers transacting using the SAP Business Network.

Ariba Network Introductory Video

Subscriptions and Pricing for Enterprise Account

General Resources

Access to Standard Account Support.

Standard Account Welcome Page

Self-Help Portal

Supplier Info Pack

Support Methods for Getting Your Specific Questions Answered:

Business questions? / My account is not working properly and I have a technical issue:

SATS Support Page

SATS Frequently Asked Question (FAQ)

This portal provide Frequently Asked Question (FAQ) for SATS Suppliers. It contains useful information for all suppliers to transact with steps by steps and how to manage their account.

Access SATS FAQ Portal

Important FAQ

Training Guides & Videos

Guides to help suppliers transact via the SAP Business Network