FAQ KB0405539
Email
I have received a notification stating that MFA has been enabled for my account. What do I need to do?
Symptom

How do I configure my account in SAP Business Network for Multifactor Authentication(MFA) , as required by my account administrator?


Resolution

Next time you login to SAP Business Network, you will be presented instructions to setup your account for MFA. If you skip this configuration after logging in, the instructions will be presented again when login next time.

For configuration instructions, supplier users can begin the setup process as follows:

  1. Access https://service.ariba.com, select Supplier.
  2. Enter your account credentials.
  3. A new QR code will appear on the screen to begin MFA setup.
  4. Download and install SAP Authenticator or a similar application such as Google Authenticator or Microsoft Authenticator to your mobile device.
  5. Open the application that you have installed and scan the QR code.
  6. Enter the Time-Based Verification code.
  7. Click Done.

Note that you won't be able to login to SAP Business Network after the due date for the MFA setup if you don't perform this configuration. It is highly recommended that you set up this feature immediately after receiving the email notification. The due date is stated in the email notification you received.

If you need your account to be unlocked or reset, contact your account Administrator.


See Also

Multifactor authentication is a two-step verification process where users are required to authenticate themselves a second time using a time-based verification code. As compared to the single step authentication process, the multi-factor authentication process provides enhanced security.

See this feature's documentation in What's new in SAP Ariba 2102 (Q1 2021) to learn more.



Applies To

SAP Business Network for Procurement & Supply Chain > Administration (Buyer & Supplier Account Administration)

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