How can I unlock / regain access / log in to my account after being locked out due to Multifactor Authentication (MFA)?

User locked out from SAP Business Network for providing an incorrect Multifactor Authentication (MFA) passcode multiple times.

Only the account administrator can enable MFA for login in SAP Business Network.

If you are the account Administrator in SAP Business Network, Contact SAP Business Network Customer Support to get help.

• Account Administrator for supplier accounts, refer to How do I contact SAP Business Network Customer Support as a supplier?
• Account Administrator for buyer accounts, please contact your internal Designated Support Contact (DSC) user for assistance in raising a ticket through SAP for Me.

If you are an account sub-user in SAP Business Network, Contact your account administrator. The account administrator has the ability to unlock your account.

• If you are a supplier user in SAP Business Network, see How do I contact the account administrator for my company? for directions.
• If you are a buyer user, contact your internal team to learn who your account administrator is.

When Multifactor Authentication (MFA) is enabled for an organization, users must install an authenticator application such as SAP Authenticator, Google Authenticator, Microsoft Authenticator on their hand-held devices to generate a time-based verification code.

For more information refer to: SAP Help Portal > SAP Business Network for Trading Partners > Seller Account Settings and Profile Configuration > Seller Account Settings and Profile Configuration > User and Roles > Multifactor Authentication

SAP Ariba > What's New in SAP Procurement and SAP Business Network - 2021 > SAP Ariba 2102 Features > General Features > SI-1110: Multi-Factor Authentication for User Login to SAP Business Network

SAP Business Network for Procurement & Supply Chain > Pre Log & Login
SAP Business Network for Procurement & Supply Chain > Registration & Onboarding