Запитання й відповіді KB0401963
Електронна пошта
How do I troubleshoot web browser issues?
Прояв

I am having Web/Internet Browser concerns, and I am unsure how to troubleshoot them.


Прийняття рішення

If you are experiencing issues with your internet browser while navigating in SAP Business Network, we recommend that you clear your browser's temporary internet files and cookies/cache before signing in to ensure your SAP Business Network pages load properly.

To clear your browser's temporary internet files and cookies/cache, please complete the following instructions:

  1. Open your internet browser (see list of compatible browsers below).
  2. Press Ctrl+Shift+Del.
  3. Remove the temporary files by selecting the following:
    • Microsoft Edge: Time range: All Time > Check Cookies and other site data and Cached images and files > click Clear now.
    • Google Chrome: Time range: All Time > Check Cookies and other site data and Cached Images and Files > click Clear data.
    • Mozilla Firefox: Time range to clear: Everything > Check Cookies and Cache > click Clear Now.
  4. Close your browser completely after clearing the data.
  5. Sign in to your SAP Business Network account.

Currently, you can use SAP Business Network's on-demand solutions with the following certified browser versions:

You can also enter Private Browsing, which make sure that cookies are not saved while browsing by right click on your Browser's logo in the Task Bar and Selecting one of the below options:


Дивіться також

For more information about certified browsers:

  1. Sign into your SAP Ariba account.
  2. Click the Help > Help Center option in the top, right corner of your account.
  3. Click (or copy and paste in new browser window) these links:


Застосовується до

SAP Business Network for Procurement & Supply Chain
SAP Business Network for Procurement & Supply Chain > Discovery та сценарій закупівлі/контракту Punchout
SAP Business Network for Procurement & Supply Chain > SAP Ariba Supply Chain Collaboration
SAP Business Network for Procurement & Supply Chain > Адміністрування (адміністрування облікових записів покупців та постачальників)
Адміністрування S2C
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