ЧЗВ KB0401963
Имейл
How do I troubleshoot web browser issues?
Симптом

I am having Web/Internet Browser concerns, and I am unsure how to troubleshoot them.


Разрешение

If you are experiencing issues with your internet browser while navigating in SAP Business Network, we recommend that you clear your browser's temporary internet files and cookies/cache before signing in to ensure your SAP Business Network pages load properly.

To clear your browser's temporary internet files and cookies/cache, please complete the following instructions:

  1. Open your internet browser (see list of compatible browsers below).
  2. Press Ctrl+Shift+Del.
  3. Remove the temporary files by selecting the following:
    • Microsoft Edge: Time range: All Time > Check Cookies and other site data and Cached images and files > click Clear now.
    • Google Chrome: Time range: All Time > Check Cookies and other site data and Cached Images and Files > click Clear data.
    • Mozilla Firefox: Time range to clear: Everything > Check Cookies and Cache > click Clear Now.
  4. Close your browser completely after clearing the data.
  5. Sign in to your SAP Business Network account.

Currently, you can use SAP Business Network's on-demand solutions with the following certified browser versions:

You can also enter Private Browsing, which make sure that cookies are not saved while browsing by right click on your Browser's logo in the Task Bar and Selecting one of the below options:


Вижте също

For more information about certified browsers:

  1. Sign into your SAP Ariba account.
  2. Click the Help > Help Center option in the top, right corner of your account.
  3. Click (or copy and paste in new browser window) these links:


Прилага се за

SAP Business Network for Procurement и верига за доставки
SAP Business Network for Procurement и верига за доставки > Punchout сценарий за Discovery & Sourcing/Contract
SAP Business Network for Procurement и верига за доставки > SAP Ariba Supply Chain Collaboration
SAP Business Network for Procurement и верига за доставки > Администрация (администриране na акаунти на купувачи и доставчици)
Администрация на S2C
Закупуване
Стратегическо ресурсно осигуряване

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