KBA KB0401935
FAQ

Symptom

I'm trying to edit the Company Profile section of my supplier production account, but fields are grayed out and not editable.


Environment

SAP Business Network


Cause

Your account is a child account and linked to a parent account. The Company Profile of your account is linked to the parent account, which is the account that can manage and edit the Company Profile information. Only the administrator of the parent organization can edit the Company profile.


Resolution

To enable editing for the child account, you can unlink its Company Profile from the parent account. Once unlinked, the Company Profile section of the child account will become editable.


See Also

If it is a standalone test account, then a case needs to be opened to request SAP support to change the company name.

For more information about account hierarchy, check the process to link accounts.


Keywords

company profile, child account, parent account, un-link company profile, account hierarchy, edit company profile, greyed out


Personas

Supplier

Components

SBN-AN-PROF

SAP Business Network for Procurement & Supply Chain > SAP Business Network Trading Partner Profile