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FAQ KB0398849
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I am not sure how to answer questions in a sourcing event? Should I contact SAP support or the buyer?
Symptom

I don't know if I need to contact customer support or the inviting company regarding questions or doubts about the sourcing event.


Resolution

If you're unsure about the questions or need clarification regarding the event content and cannot respond confidently, please contact the company conducting the sourcing event. You can reach out to the project owner by following these instructions: How do I compose a message in a Sourcing event or questionnaire?

Since the event content is created and managed by the customer, SAP Ariba Customer Support is not legally permitted to advise you on response strategies.

For any technical issues related to platform navigation, error messages, page loading, or similar concerns, please reach out to our support team for assistance.


See Also

For more information, please refer to:

How do I compose a message in a Sourcing event or questionnaire?

Why can't I submit an event message as a supplier?

Where do I find the message board in the RFP, RFQ, Questionnaire, or Auction?

Composing New Event Messages

How can I get answers to my general questions about sourcing?

Where do I find the message board within the RFP, RFQ, Questionnaire or auction?



Applies To

Guided Sourcing
Guided Sourcing > Guided Sourcing Event
Strategic Sourcing > Event Administration
Strategic Sourcing > Sourcing Events
Strategic Sourcing > Sourcing Events > Event Report
Strategic Sourcing > Sourcing Events > Sourcing Event Registration/Login

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