---
article_id: KB0398849
article_type: FAQ
component_ids:
  - BNS-ARI-GS
  - BNS-ARI-GS-EVT
  - BNS-ARI-SS-ADE
  - BNS-ARI-SS-EVT
  - BNS-ARI-SS-EVT-LGN
  - BNS-ARI-SS-EVT-REP
component_descriptions:
  - Guided Sourcing
  - Guided Sourcing > Guided Sourcing Event
  - Strategic Sourcing > Event Administration
  - Strategic Sourcing > Sourcing Events
  - Strategic Sourcing > Sourcing Events > Event Report
  - Strategic Sourcing > Sourcing Events > Sourcing Event Registration/Login
products:
  - SAP Ariba Sourcing, cloud edition
personas:
  - Admin
  - Supplier
language: en
created: 2025-10-17
updated: 2025-11-19
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0398849
connect_url: https://support.ariba.com/item/view/KB0398849?min=1
sap_for_me_url: https://me.sap.com/notes/KB0398849
---

# I am not sure how to answer questions in a sourcing event? Should I contact SAP support or the buyer?

## Symptom

I don't know if I need to contact customer support or the inviting company regarding questions or doubts about the sourcing event.

## Resolution

If you're unsure about the questions or need clarification regarding the event content and cannot respond confidently, please contact the company conducting the sourcing event. You can reach out to the project owner by following these instructions:[How do I compose a message in a Sourcing event or questionnaire?](https://me.sap.com/notes/0003177671)

Since the event content is created and managed by the customer, SAP Ariba Customer Support is not legally permitted to advise you on response strategies.

For any technical issues related to platform navigation, error messages, page loading, or similar concerns, please [reach out to our support team](https://support.ariba.com/item/view/KB0397352) for assistance.

## See Also

For more information, please refer to:

[How do I compose a message in a Sourcing event or questionnaire?](https://me.sap.com/notes/0003177671)

[Why can't I submit an event message as a supplier?](https://me.sap.com/notes/0003177925)

[Where do I find the message board in the RFP, RFQ, Questionnaire, or Auction?](https://me.sap.com/notes/0003172901)

[Composing New Event Messages](https://help.sap.com/docs/strategic-sourcing/participating-in-sourcing-events/how-to-compose-new-event-messages)

[How can I get answers to my general questions about sourcing?](https://me.sap.com/notes/0003178109)

[Where do I find the message board within the RFP, RFQ, Questionnaire or auction?](https://me.sap.com/notes/0003172901)

## Keywords

questions and answers, post question, assistance contact, event management, event support, message composition, file attachment, supplier support, event questions, sourcing help, guidance, supplier messaging, event instructions