Symptom

Why do I get the below message on the SAP Ariba Login page?

The username and password pair you entered was not found.

Resolution

You entered an incorrect username or password. You might also receive this message in the following scenarios:

• Your password contains part of your username.
• Your browser is automatically filling in an invalid character or the incorrect username/password
• You entered a username that is not currently valid for your account.
• You entered an incorrect password.
• You are not using a certified browser.
• Your cookies have not been cleared.
• Your account is not registered successfully.

If encountering this error when accessing a Sourcing event, please refer to Why do I receive the error "The username and password pair you entered was not found" when trying to sign in to a sourcing event I was invited to?.

Personas

Supplier

Components

BNS-ARI-SS-EVT-LGN, SBN-AN-LOG, SBN-AN-TPO

SAP Business Network for Procurement & Supply Chain > Pre Log & Login, SAP Business Network for Procurement & Supply Chain > Registration & Onboarding, Strategic Sourcing > Sourcing Events > Sourcing Event Registration/Login