Symptom

• I am unable to access my account because even when I enter the correct sign in information I receive a Bug Report page
• The application does not complete any actions. Page goes blank after spinning

Cause

• Browser displays outdated cached information instead of the latest site data
• Cookies and cached files may conflict with updated application settings

Resolution

1. Always use a certified version of your internet browser
2. Clear browsing data
3. After the browser finishes deleting your history, log out of your account and close your browser
4. Reopen the browser

Browser instructions to clear your cache and cookies:

• In Google Chrome:
  1. Click the three dots in the upper right of the browser to open settings
  2. Click More tools > Clear browsing data
  3. Click the Basic tab
  4. Set Time range to All time
  5. Tick the checkbox for both Cookies and other site data and Cached images and files
  6. Click Clear Data
• In Mozilla Firefox:
  1. Click the tri-bar or menu button
  2. Click Options > Privacy & Security
  3. Find the Cookies and Site Data section > click Clear Data
  4. From the popup, click Clear
• In Microsoft Edge:
  1. Click the Edge Menu (three dots) > Settings
  2. Click Cookies and site permissions
  3. Click See all cookies and site data under Manage and delete cookies and site data
  4. Click Remove all in the new dialogue box
• In Apple Safari:
  1. Click the Safari (next to apple button on top left) > Privacy
  2. Click Manage Website Data
  3. Click Remove All
  4. Click Done

Alternatively, to quickly access the browser settings menu

1. Open your browser
2. Press and hold the Ctrl + Shift + Del keys on your keyboard
3. Then, you can remove the files according to the steps for your browser

Keywords

BUG Report when sign in, BUG Report, unable to access my account, cannot sign in, cache, cookies, browser, delete, clear, history, chrome, edge, firefox, mozilla, something went wrong, SAP Fieldglass

Personas

Buyer, Program Management Office, Supplier, Worker

Components

BNS-FG-SBP-FYI

Fieldglass > Support Best Practices > Support Best Practices - Information