How do I determine which SAP Fieldglass representative to contact?

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Support Note KB0165598

Symptom

I am part of the Program Management Office (PMO) or Managed Service Provider (MSP) and not sure which SAP Fieldglass representative to contact or if I should I create a case?

Resolution

Request assistance through a case. SAP Support will direct your inquiry:

SAP Fieldglass Technical Support provides support on any break/fix related items, or general navigation assistance within the application
- For Consulting Requests, we forward your case Product Success Advisory
- For inquiries that pertain to your Account, we email the Customer Success Partner and request they contact you directly

Applies To

Fieldglass > Support Best Practices > Support Best Practices - Information