---
article_id: KB0165598
article_type: Support Note
component_ids:
  - BNS-FG-SBP-FYI
component_descriptions:
  - Fieldglass > Support Best Practices > Support Best Practices - Information
products:
  - SAP Fieldglass Vendor Management System
personas:
  - Buyer
  - Program Management Office
language: en
created: 2025-04-15
updated: 2026-05-17
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0165598
connect_url: https://support.ariba.com/item/view/KB0165598?min=1
sap_for_me_url: https://me.sap.com/notes/KB0165598
---

# How do I determine which SAP Fieldglass representative to contact?

## Symptom

I am part of the Program Management Office (PMO) or Managed Service Provider (MSP) and not sure which SAP Fieldglass representative to contact or if I should I create a case?

## Resolution

Request assistance through a case. SAP Support will direct your inquiry:

- **SAP Fieldglass Technical Support** provides support on any break/fix related items, or general navigation assistance within the application
  - For Consulting Requests, we forward your case **Product Success Advisory**
  - For inquiries that pertain to your Account, we email the **Customer Success Partner** and request they contact you directly

## Keywords

Application Support, ticket inquiry, case inquiry, SAP Fieldglass representative