I can't access my account and when trying to log in:

• I am redirected to the login home page to enter my credentials again.
• I see a message that my account is locked.

Your account may have been locked due to multiple failed login attempts or because you used an incorrect or expired link to log into SAP Business Network or Ariba Proposals and Questionnaires.

To unlock your account, please reset your password:

1. On our website, click on Forgot password.
2. Enter the Email Address registered for SAP Business Network Account.
3. Click Submit. SAP Business Network will send a notification to the email address, containing instructions on resetting your password.
4. Click the link in the password reset notification email.
5. Enter and confirm your new password.
6. Click Submit.

You can now access your account once the new password is successfully submitted. If you are still unable to login, please try using another browser.

If you complete these actions and do not receive the password reset notification email or if you want to unlock your account without resetting your password, please contact SAP Ariba Customer Support.

SAP Business Network for Procurement & Supply Chain > Discovery & Sourcing/Contract Punchout Scenario
SAP Business Network for Procurement & Supply Chain > Pre Log & Login
Strategic Sourcing > Event Administration
Strategic Sourcing > User Administration