Welcome to the

Air Canada Supplier Information Portal

 

 

TOP TOPICS WHEN INVOICING AIR CANADA

TOPIC OVERVIEW VIDEO TUTORIAL PDF GUIDE
Quick Enablement Guide A brief overview of Air Canada's supplier creation, registration, and enablement process.  -
Remittance ID Update your Company's Remittance ID -
Tax ID Update your Company's Tax ID Numbers
Tax-Related Issues Enter line item + tax on line item
SAP Business Network Account Administrator has Left the Company How do I change the administrator user in my SAP Business Network Supplier Account?
Email Attachment Issues Update Bill-To, Ship-To Addresses, Email Contact, and Add Attachment - 
 

TRAINING MATERIALS

TOPIC OVERVIEW VIDEO TUTORIAL PDF GUIDE
Add Roles & Users Set up and manage user access in your supplier account.  
Help Center and Customer Support Where to go when you need help — resources and support options.  
Purchase Order Management Receiving, acknowledging, and managing POs from buyers on BTP
Order Confirmation Confirming acceptance of buyer orders and communicating changes.
Create a PO-Flip Invoice Submit an invoice from a purchase order. On the PDF guide exact PO Flip process starts on page 5
Create a Non-PO Invoice Submit an invoice that isn’t tied to a purchase order.  

 


 

More Information on Standard vs Enterprise Account and Enterprise Account Fee Calculator 

 

   

PDF Guides, Video Tutorials, & Additional Resources

 

Integration & Catalog Corner 

Trainings & Supplier Summits & Communications

Need Support? 

 

  • How do I register, configure my account, or transact with Air Canada? Contact the SAP Business Network Enablement Team or the SAP Business Network Supplier Enablement Helpdesk at +1 800-974-4899 (North America only).
  • My account is not working properly and I have a technical issue: Contact the SAP Ariba Customer Support Team by clicking on the question mark in the upper right-hand corner of your account then Support to submit a Case to SAP Ariba Support. Be as clear as possible in your communication and provide any screenshots to expedite your request.
  • Video on how to submit a case to the Ariba Support team, Help Center Overview.
  • Business questions? Contact Air Canada’s Team by completing this form.