National Grid

Supplier Information Portal

National Grid Supplier Onboarding & Management

In January 2025 National Grid launched a new supplier onboarding and management process within Ariba. Please see the documents below for further information.

• National Grid Supplier Webinar
• How to Log in to the Ariba Network & Locate Questionnaires
• How to Complete the Trading Information Questionnaire
• How to send a message to National Grid via Ariba as a Supplier

Existing Suppliers

• When existing suppliers National Grid suppliers require an update to their vendor record/profile, they will need to contact our Master Data team at Masterdata@nationalgrid.com to initiate the proper questionnaires. Once updated information is provided, suppliers can manage further changes directly in the Ariba Network.

National Grid and General Training Guides and Videos

Guides and videos to help suppliers transact via the SAP Business Network with National Grid.

• SAP Business Network - Supplier Learning Site
  Learning site designed to assist suppliers using their account on SAP Business Network
  
  • National Grid Supplier Add-On Guide
    National Grid specific instructions supporting the SAP Business Network - Supplier Learning Site.
• National Grid Specific Training Videos
  • How to create an Order Confirmation - work instructions & video
  • How to create a Ship Notice - work instructions & video
  • How to create a Material PO Invoice - work instructions & video
  • How to create a Service PO Invoice - work instructions & video
  • How to create a Credit Memo - work instructions & video
• Standard Account Demo Playlist
  General training videos on account configuration, how to review documents and how to submit documents back to National Grid.
• Enterprise Account Demo Playlist
  General training videos on account configuration, how to review documents and how to submit documents back to National Grid.
• National Grid Incoterms

• Additional support articles  and  Instructions
  • How do I view and complete enablement tasks?
  • How do I add a new user to my company's SAP Business Network supplier account?
  • SAP Business Network - Supplier Account Workbench Customization
  • How do I change the administrator user in my SAP Business Network Supplier account?
  • Viewing Scheduled Payments
  • How do I contact SAP Business Network Customer Support as a supplier?

Integration & Catalog 

Information regarding Integration & Catalog processes for transacting via the SAP Business Network with National Grid.

Integration
SAP Business Network offers the possibility to integrate with your back-end ERP system via cXML or EDI, for automatic exchange of electronic documents. 
*Only available to suppliers using an Enterprise account.

• National Grid - Integrated Supplier Transaction Guidelines
  Includes cXML and EDI Deltas
• National Grid - Integrated Supplier Test Plan Template

Catalogs
Catalogs are text files stored on the SAP Business Network (CIF) or on your own website (PunchOut) that describe your products, services, and prices. This allows customers to easily place orders with your company. 

• National Grid - Creating and Publishing Static Catalogs
• National Grid - Static (CIF) Catalog Template
• National Grid - Creating and Publishing Punchout Catalogs
• National Grid - Punchout Catalog Level 1 Template
• National Grid - Punchout Catalog Level 2 Template

If you wish to provide a catalog or complete an integration project with National Grid, please reach out to nationalgridariba@nationalgrid.com to start the project.

Frequently Asked Questions (FAQ)

Documents covering answers for the most frequently asked questions from Suppliers.

• Frequently Asked Supplier Questions
• Subscriptions and Pricing
  *Applicable to Enterprise Account suppliers
• Billing Information Portal
• Fees Explanation Video

Additional Support Resources

Find out who you can contact for your SAP Business Network and Business related questions.

• Business related questions? Contact National Grid at nationalgridariba@nationalgrid.com 
• How do I register, configure my account or transact with National Grid? Contact the Ariba Enablement Team via the National Grid Ariba Supplier Enablement Assistance.
• My account is not working properly and I have a technical issue: Contact the Ariba Support Team by clicking on the question mark in the upper right-hand corner of your account then Support to submit a service request to Ariba Support. Be as clear as possible in your communication and provide any screenshots to expedite your request.