FAQ 197172
Email
How do I contact support as a supplier?
Question

How do I contact SAP Ariba Customer Support as a supplier? 

Answer

To access customer-specific data, guided assistance, support options, and additional help topics, log in to your account. 

Follow the steps to login:

  1. Click the help icon in the upper-right corner of the application.
  2. Click Contact Us at the top of the Help Center page.  
  3. Click a topic to get step-by-step instructions or additional buttons to narrow down your question/issue.

After reviewing the steps provided, if you need additional help from SAP Ariba Customer Support:

  1. Click on Something else or I am experiencing a different issue button > Contact us in the bottom-right.
  2. Fill the form in detail > One last step.
  3. Select the contact method > Submit.
Additional Information

For questions regarding when you should contact your customer, see Do I contact Ariba or my customer when I have a question or issue?.


Applies To

SAP Ariba Buying and Invoicing
SAP Ariba Contracts
SAP Ariba Discovery
SAP Ariba Sourcing
SAP Business Network

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