Ingka Group (IKEA)

Standard Account Training

How-To Video

• Standard Account Functional Training
  • First time registering
  • Invoice submission
  • Account merge
  • Account configuration
  • User & role creation

Standard Account Information

Access resources that help you getting familiarized with the Standard Account, its features and its comparison with Enterprise: 

• Standard Account Features
• Enterprise Account Comparison
• Welcome Kit for upgraded suppliers

Support Options

Access the Help Center via your Standard Account or use following knowledge resources:

• Support Page
• One Pager
• Supplier Info Pack
• Webcasts

Standard account summits

Recording of the summits for particular markets:

• Summit No.1 HU PL SK CZ market
• Summit No.2 HU PL SK CZ market
• Summit No.3 UK NO market

IKEA Supplier User Guides (extended versions) 

Supplier User Guides to help suppliers transact via the SAP Business Network.

• How to Register an Account from an email?
• How to Register an Account from a Purchase Order?
• How to Create an Order Confirmation?
• How to Create an Invoice?
• How to Manage your Invoice Notification Settings?
• IKEA Supplier Add-on Guide
  
• SAP Business Network Handy Hints
• Supplier user guide- Service Entry Sheets

IKEA Supplier User Guides (short versions)

IKEA Quick Reference Guides and the SAP Business Network ADAPT Training and Add-on document help suppliers transact via the SAP Business Network.

• How to Register an Account from an email?
• How to Register an Account from a Purchase Order?
• How to Create an Order Confirmation?
• How to Create an Invoice for Goods?
• How to Create a Service Entry Sheet?
• How to Create an Invoices for Services?
• SAP Business Network "ADAPT" Training Module

Transaction Support

Following go-live of Ariba in the countries where you transact with IKEA, you may contact our Finance and Procurement Support Teams at

IKEA Supplier Support Options

If you also work with INGKA legal entities not using the SAP Business Network, continue to contact us via existing channels. 

• My account is not working properly and I have a technical issue: Contact the SAP Business Network Support Team by clicking on the question mark in the upper right-hand corner of your account then Support to submit a Case to Support. Be as clear as possible in your communication and provide any screenshots to expedite your request.
• Further instructions on how to contact SAP Business Network Customer Support as a supplier are available here.