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Welcome to the

Air Canada Supplier Information Portal

 

 

TOP TOPICS WHEN INVOICING AIR CANADA

TOPIC OVERVIEW VIDEO TUTORIAL PDF GUIDE
Quick Enablement Guide A brief overview of Air Canada's supplier creation, registration, and enablement process.  -
Remittance ID Update your Company's Remittance ID -
Tax-Related Issues Update your Company's Tax ID Numbers
Tax-Related Issues Enter line item + tax on line item
SAP Business Network Account Administrator has Left the Company How do I change the administrator user in my SAP Business Network Supplier Account?
Email Attachment Issues Update Bill-To, Ship-To Addresses, Email Contact, and Add Attachment
   

TRAINING MATERIALS

TOPIC OVERVIEW VIDEO TUTORIAL PDF GUIDE
Add Roles & Users Set up and manage user access in your supplier account  
Help Center and Customer Support Where to go when you need help, resources and support options.  
Order Confirmation Confirming acceptance of buyer orders and communicating changes.
PO Invoice Quick Reference Guide on how to Invoice an Air Canada PO
Contract Invoice Quick Reference Guide on how to create an Invoice Against a Contract
Credit Memo Instructions on how to create a Credit Memo
Non-PO Invoice Quick Reference Guide on how to Create a Non-PO Invoice

 


 

More Information on Standard vs Enterprise Account and Enterprise Account Fee Calculator 

 

   

PDF Guides, Video Tutorials, & Additional Resources

 

Integration & Catalog Corner 

Trainings & Supplier Summits & Communications

Need Support? 

 

  • How do I register, configure my account, or transact with Air Canada? Contact the SAP Business Network Enablement Team or the SAP Business Network Supplier Enablement Helpdesk at +1 800-974-4899 (North America only).
  • My account is not working properly and I have a technical issue: Contact the SAP Ariba Customer Support Team by clicking on the question mark in the upper right-hand corner of your account then Support to submit a Case to SAP Ariba Support. Be as clear as possible in your communication and provide any screenshots to expedite your request.
  • Video on how to submit a case to the Ariba Support team, Help Center Overview.
  • Business questions? Contact Air Canada’s Team by completing this form.

 

 

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