Air Canada Transacting Supplier Information Portal

Welcome to the

Air Canada Supplier Information Portal

Welcome to the Supplier Information Portal which provides information for all suppliers conducting business with Air Canada. For your organization, this means the traditional way of transacting with us is changing fundamentally. On this site, you will find information regarding the transformation and several tools to help answer any of your questions.

Click here to view how the collaboration with SAP Business Network will benefit you as a supplier.

TOP ISSUES WHEN INVOICING AIR CANADA

TOPIC	OVERVIEW	VIDEO TUTORIAL	PDF GUIDE
Tax-Related Issues	Update your Company's Tax ID Numbers
Tax-Related Issues	Enter line item + tax on line item
Invoice Rejected Due to an Email Address Issue	Update Bill-To and Ship-To Address, Email Contact, and add Attachment
SAP Business Network Account Administrator has Left the Company	Contact SAP Support to change the Account Administrator

TOP THREE BUYING CHANNELS

TOPIC	OVERVIEW	VIDEO TUTORIAL	PDF GUIDE
Contract Invoice	Quick Reference Guide on how to create an Invoice Against a Contract
PO Invoice	Quick Reference Guide on how to Invoice an Air Canada PO
Non-PO Invoice	Quick Reference Guide on how to Create a Non-PO Invoice

More Information on Standard vs Enterprise Account and Enterprise Account Fee Calculator

Training Guides, Video Tutorials, & Additional Resources

Integration & Catalog Corner

Supplier Summit Recordings & Communications

Need Support?

How do I register, configure my account, or transact with Air Canada? Contact the SAP Business Network Enablement Team or the SAP Business Network Supplier Enablement Helpdesk at +1 800-974-4899 (North America only).
My account is not working properly and I have a technical issue: Contact the SAP Ariba Customer Support Team by clicking on the question mark in the upper right-hand corner of your account then Support to submit a Case to SAP Ariba Support. Be as clear as possible in your communication and provide any screenshots to expedite your request.
Video on how to submit a case to the Ariba Support team, Help Center Overview.
Business questions? Contact Air Canada’s Team by completing this form.