Welcome to the

Air Canada Supplier Information Portal

What's New?

Air Canada is transitioning to new financial and procurement platforms to enhance and streamline our business processes. This change includes integrating a new Enterprise Resource Planning (ERP) system, updating our SAP Business Network ID (ANID), and implementing advanced tools for procurement, supplier management, and financial transactions. 

These changes will come into effect on August 6, 2025

Have you accepted the Trading Relationship Request (TRR)? If not, go ahead and accept the TRR so you are system ready. Haven't received the TRR? Let us know by completing the Supplier Support Request Form. 

If you have missed the Supplier Summit, please click here to listen to a recording and see the deck.

If you have any questions please reach out to the Air Canada Supplier Enablement Team via our Supplier Support Request Form. 

TOP ISSUES WHEN INVOICING AIR CANADA

TOPIC	OVERVIEW	VIDEO TUTORIAL	PDF GUIDE
Tax-Related Issues	Update your Company's Tax ID Numbers
Tax-Related Issues	Enter line item + tax on line item
Email Attachment Issues	Update Bill-To and Ship-To Address, Email Contact, and add Attachment
SAP Business Network Account Administrator has Left the Company	How do I change the administrator user in my SAP Business Network Supplier Account?

TOP THREE BUYING CHANNELS

TOPIC	OVERVIEW	VIDEO TUTORIAL	PDF GUIDE
Contract Invoice	Quick Reference Guide on how to create an Invoice Against a Contract
PO Invoice	Quick Reference Guide on how to Invoice an Air Canada PO
Non-PO Invoice	Quick Reference Guide on how to Create a Non-PO Invoice

More Information on Standard vs Enterprise Account and Enterprise Account Fee Calculator 

Training Guides, Video Tutorials, & Additional Resources

Integration & Catalog Corner 

Supplier Summit Recordings & Communications

• How do I register, configure my account, or transact with Air Canada? Contact the SAP Business Network Enablement Team or the SAP Business Network Supplier Enablement Helpdesk at +1 800-974-4899 (North America only).
• My account is not working properly and I have a technical issue: Contact the SAP Ariba Customer Support Team by clicking on the question mark in the upper right-hand corner of your account then Support to submit a Case to SAP Ariba Support. Be as clear as possible in your communication and provide any screenshots to expedite your request.
• Video on how to submit a case to the Ariba Support team, Help Center Overview.
• Business questions? Contact Air Canada’s Team by completing this form.