Welcome to the

Air Canada Supplier Information Portal

What's New?

On September 5, 2025, Air Canada transitioned to new financial and procurement platforms to enhance and streamline our business processes. This change included the integration of a new Enterprise Resource Planning (ERP) system, the update of our SAP Business Network ID (ANID), and the implementation of advanced tools for procurement, supplier management, and financial transactions. 

Please ensure you are invoicing the customer as "Air Canada" with ANID: AN11198933153. Do not select "Air Canada or affiliates" as the customer's name. 

If you have any questions, please reach out to the Air Canada Supplier Enablement Team via our Supplier Support Request Form. 

TOP ISSUES WHEN INVOICING AIR CANADA

TOPIC	OVERVIEW	VIDEO TUTORIAL	PDF GUIDE
Tax-Related Issues	Update your Company's Tax ID Numbers
Tax-Related Issues	Enter line item + tax on line item
SAP Business Network Account Administrator has Left the Company	How do I change the administrator user in my SAP Business Network Supplier Account?
Email Attachment Issues	Update Bill-To, Ship-To Addresses, Email Contact, and Add Attachment	-

TOP THREE BUYING CHANNELS

TOPIC	OVERVIEW	VIDEO TUTORIAL	PDF GUIDE
Quick Enablement Guide	A brief overview of Air Canada's supplier creation, registration, and enablement process.	-
PO Invoice	Quick Reference Guide on how to Invoice an Air Canada PO
Contract Invoice	Quick Reference Guide on how to create an Invoice Against a Contract
Non-PO Invoice	Quick Reference Guide on how to Create a Non-PO Invoice

More Information on Standard vs Enterprise Account and Enterprise Account Fee Calculator 

PDF Guides, Video Tutorials, & Additional Resources

Integration & Catalog Corner 

SAP Business Network Trainings (Aug 2025) & Supplier Summits (June 2025) & Communications

• How do I register, configure my account, or transact with Air Canada? Contact the SAP Business Network Enablement Team or the SAP Business Network Supplier Enablement Helpdesk at +1 800-974-4899 (North America only).
• My account is not working properly and I have a technical issue: Contact the SAP Ariba Customer Support Team by clicking on the question mark in the upper right-hand corner of your account then Support to submit a Case to SAP Ariba Support. Be as clear as possible in your communication and provide any screenshots to expedite your request.
• Video on how to submit a case to the Ariba Support team, Help Center Overview.
• Business questions? Contact Air Canada’s Team by completing this form.