Welcome to the Novartis Supplier Information Portal

Novartis eInvoicing Journey

Why SAP Business Network?

Country-specific information

• Canadian Tax ID Configuration
• Mexican Invoicing (Carga de Factura CFDI)
• Singapore, India and UAE: GST profile

Configuration

Please download the Novartis Supplier Guide to find all the configuration steps.

• Setting up your SBN Standard Account
• Locating a PO & its details
• E-mail Notifications for orders
• Invoice Notifications
• Adding bank details, VAT ID / Tax ID configuration
• Creating users & roles

These steps are also mentioned in the configuration section of the Novartis Supplier Guide.

Transacting on the SAP Business Network

Please download Novartis Supplier Guide to find all the steps.

The following sections guide you through some details about invoicing on the SAP Business Network: 

• How to add tax & configure the tax menu
• How to add attachments to your invoice
• How to create a partial invoice
• How to create a Line Item Credit Memo
• Understanding Invoice statuses

!! Please be aware that the e-Invoice created on the SAP Business Network is the legal document. Make sure to archive it for your auditing needs !!

Video corner

If you prefer watching videos, here are some training resources 

• SAP training videos for Standard Account
• SAP training videos for Enterprise Account
• How to invoice Novartis (7 minutes)
• How to create a line-item credit memo (2 minutes)

Watch our detailed webcast about invoicing on the SAP Business Network (45 min)
English - German - French

Integration Corner

Multiple options are available to further automate your transactions with Novartis, including the semi-automated upload of PDF invoices and a full system-to-system connection.

If you choose to integrate, please reach out to contact.elink@novartis.com to mention your interest and start an integration process.

Below documentation could be relevant too: 

• PDF Invoicing User Guide
• Electronic Integration Questionnaire
• Integration Quick Start Guide
• cXML Transaction Guide
• CSV Invoice Upload Guide

Integration Guidelines:

• EMEA Integration Guidelines
• NAMER Integration Guidelines
• APJ Integration Guidelines

An Integration Specialist from SAP will also be in touch with you for support and guidance.

Catalog Corner

Options are available to build a catalog on the SAP Business Network.

If you would like to build a catalog with Novartis, please reach out to supplier.enablement@novartis.com and mention your interest to start the process.

General documentation regarding Catalog processes on the SAP Business Network are available here:

• SAP Business Network Information Sources
• General Customer Catalog Format Reference
• Creating and Managing Customer Catalogs
• How To Add Images to Catalogs

Novartis Catalog Guides and Templates:

• Punchout
• Excel

A SAP Catalog Specialist will be available to support and guide Enterprise Account holders through the technical build of their catalog.

Frequently Asked Questions

• I can’t find the activation email. Please reach out to contact.elink@novartis.com
• I can’t find a PO in my Ariba Account. Please reach out to contact.elink@novartis.com and provide PO number and your supplier ANID: Ariba Network Account ID
• I’m not satisfied with the content of the PO (missing PO lines, wrong entity, incorrect value, low PO amount). Please reach out to the PO creator.
• The PO I wanted to work on has been cancelled. Please reach out to the PO creator. 
• I don’t understand the error I receive when submitting my invoice. Please check Invoice status explanation and if you don't find an answer, reach out to contact.elink@novartis.com
• My invoice is visible on Ariba Network but has not been received by Novartis. Please check Invoice status explanation and if you don't find an answer, reach out to contact.elink@novartis.com 
• I want to integrate (cXML, EDI, PDF Uploader …). Please reach out to contact.elink@novartis.com
• I want to use a different Ariba Network account. Please reach out to  contact.elink@novartis.com
• I want to Upgrade / Downgrade my Ariba Network account. Please check the account settings in our Novartis Supplier Guide.
• I need more information on the payment status/date of my invoice. Please reach out to the relevant R2P contact.

Need Help and Support?

Support teams

For technical and account-related questions: contact SAP Ariba Support

For business related questions please reach out to: contact.elink@novartis.com