Eli Lilly

Supplier Information Portal

Onboarding Process

Click here for onboarding process flow and steps.

• New suppliers to Lilly will receive a welcome email from NewLillySupplier@lilly.com with instructions to follow to register your account. The first Purchase Order will be sent as an Interactive Purchase Order which can be used for account registration and establish the connection to Lilly on the SAP Business Network. 
• Existing suppliers will receive a Project Notification Letter from Lilly Supplier Enablement team (Lilly_Ariba_Enablement@lilly.com) with the steps needed to establish their account as well as an invitation to the Supplier Summit sessions.
• It is recommended to transact with Lilly using a Standard account with no fee associated. Should you choose to upgrade to an Enterprise account, fees will apply. Click here to check which type of account is suitable for your company and here to get information on Enterprise Account

Training Videos

• SAP Business Network Training Video – the following videos are relevant for transacting with Lilly:
  • Get Ready to Transact
  • Create an Invoice
  • Create a Service Invoice
  • Create a Credit Memo
  • Account Overview
  • Configure Routing Notifications
  • Configure Remittance Address
  • User Creation
  • Help Center/Create a Support Case
• Login Credential (Username/ Password) Reset
• Eli Lilly Functional Training On-Demand Video

You need to complete the registration to access the video. If you would like to access the training in other languages, please click here

Training Guides

• SAP Business Network - Supplier Learning Site
  • Navigating your Account
  • Account Creation/ Configuration
  • Invoicing
  • Find Help and Support
• If you are transacting with Lilly entities in any of below countries, take note on this country-specific requirement for account setup/ invoice submission:
  • Japan
  • Malaysia, India, Singapore, Hong Kong, Czech Republic
• Tips & Tricks for Suppliers’ Frequently Asked Questions:
  • Purchase Order Queries
  • Invoicing/ Credit Memo Queries
  • Account Administration Queries 

Early Payment Program Information

Please refer to this link for list of countries in scope for Early Payment Program.

Guides related to the Early Payment Program:

• Early Payment Program Frequently Asked Questions
• How to turn on Early Payment Notifications
• How to accept Early Payment Offers
• How to configure Auto Acceptance Rule
• How to use the Cash Optimizer
• How to Configure Dynamic Discounting Credit Memos

Support Methods for Getting Your Specific Questions Answered:

• SAP Business Network Technical Issues? (examples below) Contact SAP Business Network Support by accessing SAP Ariba Help Center. Please use this guide or watch this video to learn more about contacting support.
  • Changing account administrator
  • Request to upgrade/downgrade account
• SAP Business Network Account Registration, Configuration, Integration, Catalogue, “First Invoice Upload”, or Business Questions? Contacting Accounts Payable | Suppliers | Eli Lilly and Company

Before contacting Lilly Account Payable, please ensure you have explored all self-serve information on this page.

Sourcing Events Support & Training Guides:

Please refer to the below links for support when engaging in a Lilly Sourcing Event

• Connecting to Lilly@SAP Ariba
• Ariba Network Quick Start Guide
• How to link user Ariba Accounts
• How can supplier admin add a new user?
• How to contact SAP Ariba customer support?
• FAQs
• RFX Guidelines
• RFI (Request for information)
• RFP (Request for proposal)
• RFQ (Request for Quotation)

If you have specific questions about a sourcing event, please speak to your Lilly Procurement Contact