How do I reject a fully approved and processed Service Entry Sheet (SES)?

If the SES was imported from your ERP, you will not be able to force-reject the SES; this is by design. Create a correction SES instead.

Otherwise, if your site exports SES to your ERP for external approval, enable exactly one of the integration tasks Export Service Sheet Status or Export Service Sheet Status Asynchronously.

Additionally, if your site uses SAP Integration Suite, managed gateway for spend management and SAP Business Network to send SES to your ERP, ensure that the version is after SP06, and use the Intelligent Configuration Manager (ICM) to enable the self-service parameter Application.ServiceSheet.FixSESStatusIntegrationForCIG.

Next, have your Designated Support Contact (DSC) file a Case to enable the feature toggle CreateServiceSheet, if it is not already enabled.

After this, any user in the Field Service Administrator group can force-reject any SES in Processed status as long as it has no invoices against it, or if each invoice is in one of the following statuses:

• Composing
• Submitted
• Awaiting Service Sheet Approval
• Denied
• Rejected
• Canceled

Therefore, if you have an SES that you want to force-reject, ensure that you first reject or cancel any related invoices or invoice reconciliation (IR) documents.

If any of the associated IRs are fully approved, force-reject those IRs.

To cancel an SES before it has been approved and processed, refer to How do I cancel a service sheet that has not been approved?.

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