How do I allow creating a reversal or a correction Service Sheet?

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FAQ KB0399168

Symptom

I need to revert or correct a Service Sheet that was already approved or invoiced.

Resolution

Ensure that users in your site have the ability to create Service Entry Sheet (SES) in general; if not, have your Designated Support Contact (DSC) file a Case to enable the feature toggle CreateServiceSheet.

Then, enable the self-service parameter Application.ServiceSheet.EnableCorrectionServiceSheet.

After this, you will see a button Create Correction Service Sheet on any SES that -

Is not a correction SES
Is fully approved
Was not automatically generated from an invoice
Cannot be force-rejected (for example, if the SES is linked to at least one approved invoice, or if the SES was imported from the ERP)

As a Buyer, you can allow suppliers to create Correction Service Sheet from their BN supplier account. In order to allow this action, the following transaction rule should be enabled:

In the Sheet Sheet Rules section, the following transaction rule should be enabled - Allow suppliers to create correction service sheets

Additional Information:

Please note that import of correction Service Sheets from ERP is not currently supported.

A Correction Service Sheet can only be created for invoiced SES.

Applies To

Invoicing
Invoicing > Service Invoicing
SAP Business Network for Procurement & Supply Chain > Services