Why am I being directed to an Exception Error page and/or forced to log-out?

Why am I unable to see or view feature or tab that I am normally able to access?

Both scenarios are likely being caused by a browser issue. Attempting one or more the following troubleshooting solutions can be helpful.

• Switch web browsers (Firefox, Chrome, or Edge are recommended. Trying a new/different one usually helps).
• Log in through the generic website, supplier.ariba.com. (Buyer-sent email links to Ariba are typically one use and done; and outdated bookmarks can also cause navigation problems).
• Clear cache and cookies (Press and hold, Ctrl + Shift + Delete on keyboard).
• Restart, shut down, or apply updates to computer (navigation errors can occur in the computer has gone days without a restart).
• Consult your internal IT team to look into IP address or any potential firewalls.

You may also have limited access if your User Role is limited or has restricted access. Only the administrator of the account may edit a user role.

How do I change a sub user's permissions and Role in SAP Business Network?

SAP Business Network for Procurement & Supply Chain > Administration (Buyer & Supplier Account Administration)
SAP Business Network for Procurement & Supply Chain > SAP Ariba Supply Chain Collaboration