Why do I see Duplicate Service Entry Sheet (SES) generated after approval?
After I approve an Service Entry Sheet (SES) (either in my company's SAP Ariba Procurement solution or in the ERP) for an Business Network (BN) supplier, a duplicate SES is generated in the SAP Ariba Procurement solution.
- After you approve an SES, the system where you approved the SES sends a Status Update Request (SUR) to the BN to update the SES status from Sent to Approved.
- BN then sends a reconciled SES (as well an ERP copy, if external approval is enabled) to the currently configured end points (which, by default, is the SAP Ariba Procurement solution).
This way Status Update Request file or the Open Network file is prevented from routing back to SAP Ariba Procurement solution or ERP.
First, create a dummy end point to send ERP SES copies and SES reconciliation documents to avoid this for future SES:
- Sign in to your Ariba Network (AN) Buyer account as an account administrator.
- Click Administration > Configuration > Business End Points (cXML and OData Setup).
if you do not see the Business End Points (cXML and OData Setup) option, have your Designated Support Contact (DSC) file a Case to enable the entitlement Enable end point support. - Click End points for the default system ID (that is, the system ID with Default set to YES).
- If you have a dummy endpoint already, skip to the next section. Otherwise, click Create.
- Fill in the following values:
- End Point ID: any value, such as "dummy"
- Shared Secret: any value
- Post URL: blank
- Click Save.
Next, route ERP SES copies and SES reconciliation documents to this new end point:
- From the end point configuration for the default system ID, click Configure Document Routing.
- If the setting is available, set the value for ERP SES Copy to the end point you created earlier (for example, dummy).
- If the setting is available, set the value for Service Sheet Reconciliation to the same end point.
Do not change the setting for Service Sheet, or all SES will fail to send to your SAP Ariba Procurement solution. - Click OK > Save.
Finally, force-reject any existing duplicate SES.
SAP Business Network for Procurement & Supply Chain
SAP Business Network for Procurement & Supply Chain > Services