How do I reject my entire order?

You will need to ensure that you are providing reasons while rejecting the entire order. Although a popup window is appearing while rejecting the purchase order (PO), it is possible to reject the order without providing any reason in the comment section. Current design does not make the Comments field mandatory. However, it is recommended that you provide an explanation about the rejection.

1. Select a PO from your account
2. Select Create order Confirmation > Reject Entire Order
3. Pop up that appears on the screen asks for a reason
4. Click Send to complete the rejection

Sometimes the action of rejecting the entire order is not possible for the following reasons:

• The order has been shipped
• The order has been invoiced
• The Buyer does not allow suppliers to reject entire orders.

If this is the case, please contact your Buyer to cancel the PO or enable the rejection in the Buyer's rules.

SAP Business Network for Procurement & Supply Chain > Transaction Documents > Transaction (Purchase Orders, Ship Notices & Goods Receipts)