Why is my user unable to create an invoice?

Your sub-users will not be able to create invoices until they receive the necessary permissions on their account. Add permissions by following these steps:

1. In the upper-right corner of the application, click [user initials] > Settings and select Users.
2. Note the role assigned to the user under the Manage Users tab.
3. To edit and change permissions click the [role name] under the Manage Roles tab.
4. Check off the Inbox and Order Access, and Outbox Access permissions from Page 1.
5. Check off the Invoice Generation permission from Page 2.
6. Click Save.

Please also confirm the SAP Business Network Discovery Contact role is not enabled for the user by following the steps below:

1. Under the Manage Users tab, click Actions > Edit for the desired user.
2. Unselect This user is the SAP Business Network Discovery Contact, click Save.

Your user will be able to create invoices the next time they log in.

Alternatively, you can create a new role containing the necessary permissions, or add to an existing role with the necessary permissions to your user's account.

SAP Business Network for Procurement & Supply Chain > Administration (Buyer & Supplier Account Administration)
SAP Business Network for Procurement & Supply Chain > Transaction Documents > Transaction (Invoicing)