What can I do with a failed purchase order?

You can still invoice against a failed purchase order (PO), after it has been resent. 

To resend a failed PO:

1. Click Orders > Orders and Releases.
2. At the bottom of the page, click Resend Failed Orders.
3. Use the Search Filters to locate the PO(s) to resend.
4. In the search results, check the boxes to the left of the desired orders and click Resend or click Resend All to resend all orders listed.

To configure your order routing method and change the email address see How do I update where my purchase orders are sent?.

Errors that you may find in the History tab of a failed purchase order:

PO-11: Cannot deliver order. Terminal error code for PO status:

FE-30: Cannot deliver email: undeliverable

FE-34: Unrecognized email response received from the supplier.

The cause of the issue can be any of the following:

• If the email address is misspelled, then, the recipient's email system sends back a response indicating the user cannot be found.
• In rare occasions, the recipient's mailbox might be full. In that case, the automatic response from the mail system indicating that the mailbox is full, would also be considered an invalid email response.

Other reasons for cases with non-email Electronic Order Routing setup:

• An invalid fax number.
• A busy fax signal or invalid fax response.
• An invalid response from your back-end system if you receive purchase orders through commerce eXtensible Markup Language (cXML) or Electronic Data Interchange (EDI).

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