How do I reset Multi-Factor Authentication (MFA) for a user who requires a new time-based verification code?

Google Chrome, Microsoft Edge, Firefox, SAP Authenticator App, Google Authenticator App, Microsoft Authenticator App

A supplier user is accessing the authenticator app with a new device that has not been configured for MFA.

As the SAP Business Network account administrator, you can reset the MFA activation QR code for a user who cannot proceed past the time-based verification screen. This can occur when a supplier user is attempting to login to SAP Business Network with a new device that was not previously setup for Multi-Factor Authentication.

To generate a new QR code for your supplier user to setup MFA on a new device, follow the steps below:

1. Login to your SAP Business Network Account.
2. In the top right corner of the application, go to [User Initials] > Settings > Users.
3. Click the Manage User Authentication tab.
4. Select the applicable supplier user by checking the box to the left of their name.
5. Click Reset.

After the MFA has been reset, the supplier user can begin the setup process:

1. Access https://service.ariba.com, select Supplier.
2. Enter your account credentials.
3. A new QR code will appear on the screen to begin MFA setup.
4. Download and install SAP Authenticator or a similar application such as Google Authenticator or Microsoft Authenticator to your mobile device.
5. Open the application that you have installed and scan the QR code.
6. Enter the Time-Based Verification code.
7. Click Done.

The next time that the user accesses SAP Business Network, they will be prompted to enter the time-based verification code at login.

If the supplier user is setting up MFA for the first time, they can refer to I have received a notification stating that MFA has been enabled for my account. What do I need to do?

Strategic Sourcing
Strategic Sourcing > User Administration