Why can't my customer see my invoice?

To verify your invoice was submitted:

1. Click Workbench > Invoices.
2. Click Edit filter to expand the filter options.
3. Enter the invoice number in the Invoice number field.
4. Check the Exact match radio button below the invoice number.
5. Click Apply.

If your invoice is displayed in the search results, check the Routing Status and Invoice Status. If both statuses show as Sent, then your invoice was successfully submitted to your customer's SAP Business Network Account. However, it may not have been sent to the customer's internal procurement system. If this is the case, please contact your customer to have them re-queue the invoice from their SAP Business Network Account.

For information on other statuses that might show for your invoice refer to What does each routing status and invoice status mean?

SAP Business Network for Procurement & Supply Chain > Transaction Documents
SAP Business Network for Procurement & Supply Chain > Transaction Documents > Transaction (Invoicing)