---
article_id: KB1250303
article_type: FAQ
component_ids:
  - BNS-ARI-SS-EVT-LGN
  - SBN-AN-LOG
component_descriptions:
  - SAP Business Network for Procurement & Supply Chain > Pre Log & Login
  - Strategic Sourcing > Sourcing Events > Sourcing Event Registration/Login
products:
  - SAP Ariba Sourcing, cloud edition
  - SAP Business Network for Procurement and SAP Business Network for Supply Chain
personas:
  - Supplier
language: en
created: 2026-07-16
updated: 2026-10-06
source: Knowledge Base
url: https://support.ariba.com/item/view/KB1250303
connect_url: https://support.ariba.com/item/view/KB1250303?min=1
sap_for_me_url: https://me.sap.com/notes/KB1250303
---

# How do I chat with SAP Business Network Support if I cannot log into my SAP Business Network Account?

## Symptom

- Unable to log into my account to access SAP Business Network Help Center
- I need to contact SAP Business Network Customer Support but I cannot not login

## Resolution

To chat with an agent:

When you are on **Ariba Business Network** login page either at [https://supplier.ariba.com](https://supplier.ariba.com) or [https://service.ariba.com](https://service.ariba.com) > **Supplier**

1. In the upper-right corner, click the **Question Mark** icon > **Support** and click the link for Support.
2. You will be navigated to the Help Center. On the left side menu, click **Contact Support**.
3. Enter a brief description of your issue, then click **Next**.
4. Review suggested resources. If they do not resolve your issue, select **Something Else** or **I am experiencing a different issue** > **Next**, or just **Next**.
5. Fill in the required fields in **Step 3**, then click **Next**. Select your choice of the offered contact options in **Step 4**. The offered options will depend on your account level and issue type.

When you are on **Ariba Proposals and Questionnaires** login page at [https://proposals.seller.ariba.com](https://proposals.seller.ariba.com)

1. In the upper-right corner, click the **Question Mark** icon > **Help Center**.
2. On the left side menu, click **Contact Support**. Enter a brief description of your issue, then click **Next**.
3. Select an option under **What do you need help with?** If the suggested resources do not resolve your issue, click **Something else** > **Next**.
4. Review suggested resources and if they do not resolve your issue, click **Next**. Fill in the required fields in **Step 3**, then click **Next**.
5. Select your choice of the offered contact options in **Step 4**. The offered options will depend on your issue type.

## See Also

Refer to: [How do I contact SAP Business Network Customer Support as a supplier?](https://support.ariba.com/item/view/KB0397352)

## Keywords

assistance, login, issue, access, cannot log in