---
article_id: KB0954604
article_type: FAQ
component_ids:
  - SBN-AN-ADM
  - SBN-AN-DISC
component_descriptions:
  - SAP Business Network for Procurement & Supply Chain > Administration (Buyer & Supplier Account Administration)
  - SAP Business Network for Procurement & Supply Chain > Discovery & Sourcing/Contract Punchout Scenario
products:
  - SAP Business Network for Procurement and SAP Business Network for Supply Chain
personas:
  - Admin
  - Supplier
language: en
created: 2025-02-26
updated: 2025-02-26
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0954604
connect_url: https://support.ariba.com/item/view/KB0954604?min=1
sap_for_me_url: https://me.sap.com/notes/KB0954604
---

# My payment for Promote did not go through. How do I get support?

## Symptom

I am having trouble purchasing promote, how can I contact support?

## Environment

SAP Business Network

## Resolution

If you are experiencing issues when making payment for promote, please click **Contact Us** in the lower right corner of your screen. Then click **Contact Support**.

You will be navigated to a new page, showing a Contact Form.

1. Under **I would like help with**, choose Purchasing an SAP Solution.
2. Under **I have a question about**, choose Checkout, billing and payment.
3. Under **Details**, give a brief description of the error you are experiencing.
4. Upload screenshots if available.
5. Enter your email.
6. Click Create Support Request.

You will see a confirmation screen that your request has been created. You will be contacted within 24 hours.

## See Also

See the below link for browser troubleshooting that may also resolve the issue:

[How do I troubleshoot web browser issues?](https://support.ariba.com/item/view/KB0401963)

## Keywords

cannot buy promote, error with promote, issue with promote, promote payment issue, promote payment failed, buy promote,