Symptom

Upon responding to the reCAPTCHA and indicating that I am not a robot, nothing happens and I am unable to proceed with the new account creation.

Cause

Some configuration of the browser or device in use is preventing reCAPTCHA from functioning correctly.

Resolution

We recommend:

• Deleting the browser's temporary Internet files, cookies, cache, and history regularly for optimal performance. For more information on the steps to follow in each browser, you can access How do I troubleshoot web browser issues?
• Attempting to create the new account using a different device, such as a computer, notebook, tablet, or mobile phone.

See Also

You can find detailed information on the account creation process here How do I register a new account?

If you run into other problems while registering, please see What are some common issues when registering an account?

Keywords

troubleshooting, recaptcha issue, browser setup, device compatibility, browser settings, registration help, account creation

Personas

Supplier

Components

BNS-ARI-SS-ADU, BNS-ARI-SS-EVT-LGN, SBN-AN-TPO

SAP Business Network for Procurement & Supply Chain > Registration & Onboarding, Strategic Sourcing > Sourcing Events > Sourcing Event Registration/Login, Strategic Sourcing > User Administration