---
article_id: KB0872207
article_type: Support Note
component_ids:
  - BNS-ARI-SLP-REG
  - BNS-ARI-SS-ADU
  - SBN-AN-ADM
  - SBN-AN-ADM-CP
component_descriptions:
  - SAP Business Network for Procurement & Supply Chain > Administration (Buyer & Supplier Account Administration)
  - SAP Business Network for Procurement & Supply Chain > Administration (Buyer & Supplier Account Administration) > Company profile
  - Strategic Sourcing > User Administration
  - Supplier Lifecycle & Performance > Supplier Lifecycle & Performance Registration
products:
  - SAP Ariba Sourcing, cloud edition
  - SAP Business Network for Procurement and SAP Business Network for Supply Chain
personas:
  - Admin
  - Supplier
language: en
created: 2025-01-17
updated: 2026-04-10
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0872207
connect_url: https://support.ariba.com/item/view/KB0872207?min=1
sap_for_me_url: https://me.sap.com/notes/KB0872207
---

# Error: "Marketing profile is not available"

## Symptom

Error: "Marketing profile is not available" Profile is currently not visible to Public.

## Cause

You encounter this error message when the user does not have the permission **Company Information** that is required to access any supplier's Company Profile or Customer Related Fields.

## Resolution

You can contact your Administrator to perform the steps below to resolve this error.

If you are unsure of how to contact your administrator or who your administrator is, you can follow the steps listed in [How do I contact the administrator for my company](https://support.ariba.com/item/view/KB0394911).

If you are the admin of your ANID, please follow the steps below.

1. Click on the **\[user initials\]** (upper right corner of the page)
2. Click **Settings > Users**
3. Click **Manage Users** tab.
   1. Locate the user.
   2. Confirm if the user has a role assigned
4. Click **Manage Roles** tab
   1. Click **To show all hidden permissions**
   2. Click the Checkbox **Company Information**
5. Click **Save**.

## See Also

Only users associated with the updated role will be able to access the **Company Profile**. Additionally, only suppliers linked to the customer will be able to access the **SPQ (Supplier Profile Questionnaire)** in the **Customer Requested** tab (this condition applies to the administrator as well).

## Keywords

Supplier profile, Supplier information, Missing permissions, SPQ, missing, unable to access,