---
article_id: KB0765617
article_type: FAQ
component_ids:
  - BNS-ARI-GS
  - BNS-ARI-GS-EVT
  - BNS-ARI-SC
  - BNS-ARI-SS
  - BNS-ARI-SS-ADE
  - BNS-ARI-SS-ADU
  - BNS-ARI-SS-EVT-EDM
  - BNS-ARI-SS-EVT-REP
  - SBN-AN-ADM
component_descriptions:
  - Guided Sourcing
  - Guided Sourcing > Guided Sourcing Event
  - SAP Business Network for Procurement & Supply Chain > Administration (Buyer & Supplier Account Administration)
  - Strategic Contracts
  - Strategic Sourcing
  - Strategic Sourcing > Event Administration
  - Strategic Sourcing > Sourcing Events > Event Report
  - Strategic Sourcing > Sourcing Events > Sourcing Events Live Auction
  - Strategic Sourcing > User Administration
products:
  - SAP Ariba Procurement, cloud edition
  - SAP Business Network for Procurement and SAP Business Network for Supply Chain
personas:
  - Admin
  - Buyer
language: en
created: 2025-08-06
updated: 2025-08-12
source: Knowledge Base
url: https://support.ariba.com/item/view/KB0765617
connect_url: https://support.ariba.com/item/view/KB0765617?min=1
sap_for_me_url: https://me.sap.com/notes/KB0765617
---

# How do I contact SAP Business Network Customer Support as a buyer?

## Symptom

How can I contact SAP support as a buyer?

## Resolution

1. Go to [SAP for Me](https://me.sap.com/)
2. Click **Sign In**
3. Enter your credentials to log in.
4. On the bottom left side, click **Get Assistance** > **Get Support**.
5. If prompted, select a customer.
6. In the **Basic Information section**, fill in the basic details about the issue.

By clicking **Continue**, you will see the **Best Action** section, which recommends the most appropriate support channel for your issue based on AI analysis and historical case data. Alternative channels are listed below for your selection.

1. Click **Create a case**.
2. Complete the **Detailed Information** section.
3. Click **Continue**.
4. Attach a file (optional).
5. Click **Continue**.
6. Complete your contact information.

By clicking **Continue** > **Submit Case**, you will submit your service request to our support team.

## See Also

You can open a case with SAP Support in [SAP for Me](https://me.sap.com/)

["User does not exist" error during login](https://me.sap.com/notes/0003171713)

[How can I reassign my SAP Business Network Buyer Administrator Account to a coworker?](https://me.sap.com/notes/0003178061)

[How do I invite participants to my event?](https://me.sap.com/notes/0003175798)

## Keywords

help desk, troubleshooting, contact support, problem reporting, buyer support, support case creation, open service request, submit service request