How to resend multiple POs that are stuck in Ordering or Canceling status in the below scenarios?

• The EP number is not available in Managed Gateway & Spend (Cloud Integration Gateway/CIG)
• The Purchase Order Export request has not reached the middleware
• PO is in Permanently Failed status in Ariba

Multiple POs stuck in Ordering or Canceling can be resend using the feature Support for Resending Multiple Purchase Orders and Receipts (CP-19875)

Prerequisites

• The customer administrator must configure the new parameter for the feature to be enabled.
  • Set hours to enable resending of stuck purchase orders (Application.Purchasing.SetHoursToEnableResendingOfStuckPurchaseOrders). The default value of this parameter: Application.Purchasing.SetHoursToEnableResendingOfStuckPurchaseOrders is -1, which indicates that stuck purchase orders cannot be resent.
  • Enable the parameter Application.Common.EnableResendingOfMultipleApprovables
• The user must be assigned to the Purchasing Approvable Resend Administrator group to resend stuck purchase orders. Users assigned to the Purchasing Approvable Resend Administrator group can resend a purchase order if the hours since the purchase order creation exceed the hours specified in this parameter, and if the purchase order is either still being sent, or if sending has permanently failed.

To initiate the resend of the Purchase Order, the user needs to perform the below steps.

1. On the dashboard, click Manage > Resend Approvables.
2. The Resend Approvables page is displayed.
3. In Approvable Type, select the approvable type, enter the search terms, and click Search.
4. In the search results, select the approvables that you want to resend, and click Resend.
5. Add comments and click OK. A message is displayed to indicate that your request to resend the approvables has been initiated.

Please note, when the user performs a resend on a PO, the system will trigger the resend to the ERP only after the scheduled task FailedOrders is run. This task is scheduled for every 30 minutes hence the user will have to wait until the scheduled task is run to see the PO request payload in middleware or ERP. In case of Receipt, the resend is immediately sent to SAP Business Network.

The mentioned feature can also be used to resend multiple receipts that are failed to send to Business Network.

Please refer to the below documentation for more details.

Support for Resending Multiple Purchase Orders and Receipts (CP-19875)

Purchasing
Purchasing > Purchase Orders
Purchasing > Receiving