How do I resend purchase orders that are stuck in Ordering status in the below scenarios?

• The EP number is not available in Managed Gateway for Spend&Network
• The purchase order export request has not reached the middleware
• The order is in Permanently Failed status in Ariba

Orders stuck in Ordering or Canceling can be resent using the feature Enhanced Resending of Purchase Orders Stuck in Ordering or Cancelling State (CP-19278).

Prerequisites

• The customer administrator must configure the new parameter for the feature to be enabled.
  • Set hours to enable resending of stuck purchase orders (Application.Purchasing.SetHoursToEnableResendingOfStuckPurchaseOrders). The default value of this parameter: Application.Purchasing.SetHoursToEnableResendingOfStuckPurchaseOrders is -1, which indicates that stuck purchase orders cannot be resent.
• The user must be assigned to the Purchasing Approvable Resend Administrator group to resend stuck purchase orders. Users assigned to the Purchasing Approvable Resend Administrator group can resend a purchase order if the hours since the purchase order creation exceed the hours specified in this parameter, and if the purchase order is either still being sent, or if sending has permanently failed.

The Resend Order button is only available in the purchase order summary screen and not on the requisition summary. Perform the below steps to see the purchase order summary screen if the order is stuck with ERP and no OrderID is available.

1. Go to Search.
2. Select Type as Purchase Orders.
3. Provide the requisition number in the Requisition ID filter.
4. Click on Search.
5. From the results retrieved, Click the PO Title hyperlink.
6. Check for the Resend Order button.

Please note that clicking the Resend Order button only marks the order to be resent and it will not be resent immediately. Wait for at least one hour to confirm whether the order was resent to the respective destination system.

CP-19278: Enhanced Resending of Purchase Orders Stuck in Ordering or Canceling State

Feature at a Glance Enhanced Resending of Purchase Orders Stuck in Ordering or Cancelling State (CP-19278)

Purchasing
Purchasing > Purchase Orders