 |
| ||||||||
Svar på vanliga frågor KB0673597
How do I request a refund?
Symtom
How do I request a refund?
Lösning
Please follow the steps below to request a refund:
- Log-in to your SAP Business Network account.
- In the upper-right corner of the application, click [User Initials] > Service Subscriptions.
- You will be navigated to the Subscriptions tab. Next to Subscriptions at the top of the page, click Invoices.
- Scroll down to the Credit section.
- Check the box next to the open credit. In the upper right corner of the Credit section, click Request Refund.
- Enter the required information in the pop-up window and click Submit.
A system-generated email notification will be sent to the Collections Team.
Once the refund process has started, the refund status will show as In-Process. Credits with In-Process status will not allow being selected again to start another refund workflow. Once the refund process is completed, it will no longer be visible in the Credits & Adjustments tab. It will be shown in the Payments tab section. If the refund is rejected, an email notification will be sent to the refund requestor. In this case, the credit will no longer have a status and it will remain in the Credits & Adjustments tab. You may select it again if required and repeat steps 1-6.
Gäller för
SAP Business Network för Procurement och Supply Chain > Abonnemangsavgifter