1. Log-in to your SAP Business Network account.
2. In the upper-right corner of the application, click [User Initials] > Service Subscriptions.
3. You will be navigated to the Subscriptions tab. Next to Subscriptions at the top of the page, click Invoices.
4. Scroll down to the Credit section.
5. Check the box next to the open credit. In the upper right corner of the Credit section, click Request Refund.
6. Enter the required information in the pop-up window and click Submit.

A system-generated email notification will be sent to the Collections Team.

Once the refund process is completed, it will no longer be visible in the Credits section.

If the refund is rejected, an email notification will be sent to the refund requestor. In this case it will remain in the Credits section. You may select it again if required and repeat steps 1-6.