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I have an open credit in my account. How do I request a refund?
Please follow the steps below to request a refund:
A system-generated email notification will be sent to the Collections Team.
Once the refund process is completed, it will no longer be visible in the Credits section.
If the refund is rejected, an email notification will be sent to the refund requestor. In this case it will remain in the Credits section. You may select it again if required and repeat steps 1-6.
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